Service / Support

YOUR SATISFACTION IS IMPORTANT TO US

Our offering includes good service and support over the entire life cycle of our products. For us, service is not limited to a hotline support, but also machine service at your premises.

In addition to maintenance agreements, we offer remote maintenance, service without contract, special programming after commissioning, or additional software training sessions.

For a direct connection to a service technician, please use the contact information below. We can be reached daily via telephone between 7:30 a.m. and 4:00 p.m local time. Furthermore, we can offer you a precise initiation of actions within, at the latest, 48 hours after your report of a problem.

 

Covid-19 update:

Our technicians are still available. All Somack employees have been briefed and trained regarding the current situation and the necessary behaviours, and they have been instructed to act responsibly in their interaction with customers. Video meetings and telephone conferences are currently our first choice for ensuring continuous and appropriate support for your machines. If these measures don’t return the needed results, we will send a technician for an on-site call, but only upon your explicit agreement!